Show The Way4.2.1

Show the Way allows street outreach workers, first responders, and others (“Navigators”) to quickly capture information about the exact location of an interaction, identify the person they are engaging with, conduct a “light touch” assessment, and track whatever services or resources were provided.
This tech offers the following benefits over the traditional pen and paper based approach:
. Real-time data capture
. Location tracking with exact GPS coordinates
. Option to look up clients with the built-in barcode scanner or by name and date of birth
. Ability to review details on past interactions by any member of the navigation team
. Customizable surveys support vulnerability assessments, determining unmet needs, and more
. Digital tracking of client consent to share information and to participate in coordinated entry
. Ability to capture pictures of key documents
. Navigators can log observations about people that cannot be engaged
. Encampments can be mapped and details on the encampment can be captured
. Follow ups and alerts inform the navigator of any actions that need to be taken
. Data can be integrated with information captured in HMIS to produce a more complete picture of an individual or family’s homeless history
. The Regional Command Center which receives the data collected from the Show the Way app contains dashboards, maps, reports, and data management tools geared towards providing a more collaborative response to street homelessness within a community.
People living on the street tend to be more vulnerable and more expensive to a community in terms of interactions with police, hospitalizations, and emergency room visits. Without better data collection however, those who prefer the streets to shelter tend to be ranked lower than their peers by the tools used to prioritize people for housing. The improved data collection supported by Show the Way provides crucial documentation of each person’s history of homelessness while providing navigators with the tools to better meet their needs.

Version History - Bug fixes and improvements 4.2.1 3d ago - User interface updates
- Home screen shows client, request, encampment, and project counts an details
- Client search added to Home screen
- Requests list view UI updates
- Request filters updated to include assigned to "Me" option
- Project details shows project information in Overview tab
- Updating interaction date now updates all actions taken within
- Bug fixes
- Citizen request map render fix
- Time zone issue fix
- Various other bug fixes 4.2.0 Sep 23 - Tablets use mobile app view instead of desktop view
- Bugfix affecting viewing Resource Directory resources and request resource assignment. 4.1.1 May 27 -New multi-image gallery that supports up to 9 images for clients, projects, and camps
- Request Rework
- New Summary Layout
- New Request Actions functionality
- New Automated Request Logs
- Updated referral workflow
- New Claim Button
- New Automatic Data Quality Checks and Logs
- Updated Client Profile UI
- Updated Resource Directory UI
- Various Bug Fixes 4.1.0 May 11 - Changed default camp and project profile images
- Miscellaneous styling changes
- General bug fixes 4.0.1 10/28/2025 - Now compliant with HUD Homeless Management Information System (HMIS) data collection and reporting requirements for the FY2026 data standards
- Bug fixes and improvements 4.0.0 10/01/2025 - Requests, client interaction histories, and client services records now displayed as cards instead of grids
- New Encampment layouts and features
- Fixed exiting client from enrollment bug
- Date field now easier to manage
- Other minor bugfixes 3.5.0 09/15/2025 - Project type expanded to include institutions such as hospitals and detention facilities
- Current living situation collected with each interaction
- UI update when assigning services to clients from Client Profile, Encampments, or Project Inventory views
- Fix displaying duplicate services in the resource directory
- Fix assigning services in encampments bug
- Other minor bugfixes 3.4.0 05/28/2025 - New Service Tracker default services
- Resource Directory has been added to the public portal
- Admins can designate a point of contact for resources
- Updates to unit/inventory management for beds/safe sleeping/safe parking projects.
- General bug fixes and improvements 3.3.0 03/03/2025 - Updates Public portal and citizen requests
- Addition of Safe parking / Sanctioned encampment project types
- Expanded project set-up fields
- General bug fixes and improvements 3.2.0 12/23/2024 - Bug fixes, including fix for missing icons on maps 3.1.1 10/04/2024 - Addresses can now be manually entered on all maps to quickly move your location.
- Administrators can manage user assignments to projects and project teams.
- Citizen Requests flow updates.
- Other bug fixes and improvements 3.1 09/12/2024 -Bug fixes and improvements
-Update to Resource Directory's ability to search, filter, display project details, and create bed reservations. 3.0.1 04/07/2024 - New Home screen layout
- New navigation rework
- New client profile layout to improve rapid data capture
- Previous interactions now support adding case notes, followups, alerts, and services
- Public portal submissions will automatically become requests.
- Numerous other bug fixes and improvements. 3.0.0 04/05/2024 - Added support for client caseload assignment controls in 'My Clients' through swipe left and swipe right motions for mobile devices.
- General bug fixes and improvements. 2.9.0 07/31/2023 -New client care team assignments
-New listing of which encampments a client is staying at
-Requests and encampments now support tagging
-Citizen Requests can now be accessed from the 'Requests' view
-New ability to save grid views
-New ability to add survey data to grid views
-Interactions view can be reconfigured to show all services
-Grid export now includes all hidden columns
-Service type options can now be managed by administrators
-Maps now have a re-center option and a skip option 2.8.0 07/06/2023 - General Bug Fixes and Improvements 2.7.0 03/29/2023 - New web views with map and grid functionality for clients, interactions, and encampments.
- Added ID fields to client details.
- Allow ID search on client lookup.
- View project and team request assignees while working within a request. 2.6.0 08/19/2022 - New Service Tracking module
- New service mode for camp clients list to add new services
- New client services history with ability to add new services
- New 'My History' function
- New filter bar functionality to allow custom filtering on requests
- Updates to the First Responder role to account for new features
- Request surveys can now be edited
- Request creator can now be seen and contacted
- Updates to interaction controls to allow interactions to be started from all client profile tabs 2.5.0 06/27/2022 - New request platform allowing survey responses to facilitate collaboration
- Add open requests tab to client profiles
- Add open requests tab to camp profiles
- Have map view further zoomed
- Get directions to a camp when clicking on the map icon instead of changing the camp's location
- Move the ability to change a camp's location within camp details
- Updates to client gender for latest HUD data standards
- Convert client history list to grid view to view additional data elements 2.4.0 04/14/2022 - General bug fixes and improvements. 2.3.1 11/08/2021 - New progressive assessment submission: Assessments saved during interactions without all required fields will be marked as in-progress and colored yellow. When all required fields are collected, status is changed to complete and colored green.
- New Client and Camp tags: Indicate clients and camps as priority. When marked as priority, a badge will appear on list results.
- Use floating icon buttons in place of various toolbars.
- Automatically create an interaction for Client Detail assessments. 2.3.0 09/30/2021 -New encampment survey submissions.
-New project survey assignments.
-New Public Official role.
-Various bug fixes and improvements. 2.2.0 08/30/2021 - Bug fix for Case Management workflow 2.1.1 07/09/2021 -Redesigned application navigation for quick access.
-Added search and filter functionality for clients, encampments, and resources.
-New public portal for non-user community involvement.
-Users can toggle their active project and team assignment.
-Varying interaction flow based on user profile.
-New customizable client-specific surveys accessed from Client Details view.
-Ability to toggle client active status based on interaction being completed. 2.1.0 06/06/2021